Guide to Order & Services
GUIDE TO ORDERING & SERVICES
Shop online 24/7: delallo.com/gifts
Customer Service:
1.877.delallo
info@delallo.com
ORDER BY PHONE
Monday - Friday
8am - 5pm EST
1.877.DELALLO
Payment:
We accept all major credit cards:
THINK INSIDE THE BOX
Let us box up your gourmet gifts in our DeLallo chocolate-brown gift boxes and olive green ribbon for a $20 flat fee—and as with all our gifts, include a custom gift message.
CUSTOM GIFT MESSAGES
We are happy to customize a gift card for you that will be sent with you
CORPORATE GIFTS
Call and ask about our Corporate Gift Program. 1.877.DELALLO
corporategifts@delallo.com
- Company customized gift messaging.
- Volume discounts available:
- 7% on orders of $1,000 or more.
- 10% on orders of $2,000 or more.
SHIPPING COSTS
Shipping charges are calculated per ship-to address and are based on the ship-to location along with the estimated weight of your order. In order to give our customers the best shipping rates possible, we give each shipment a real-time shipping quote based on each individual order. After you have chosen your items and shipping service during the order process, we will supply you with your real-time shipping quote.
Express shipping is available upon request for an additional charge.
SHIPPING INFORMATION
Please allow 3-5 business days for processing. Orders will be shipped Ground* in the contiguous U.S. to arrive 7-10 business days from ship date.
Perishable orders received Wednesday through Sunday will be not be processed until the following Monday.
- We do not ship internationally.
- We do not ship to P.O. Boxes.
FOR GUARANTEED CHRISTMAS DELIVERY
Ground Shipping* - Sat. Dec. 15th by 5 p.m.
Expedited Shipping - Wed. Dec 19th by 5 p.m.
*After December 15th, please call for an estimated arrival date.
Satisfaction Guaranteed: Your complete satisfaction is 100% guaranteed. If you are not completely satisfied with all or part of your order, simply return it and receive a replacement or refund (when applicable).
Substitutions: Due to product availability, some substitutions of equal value may be necessary. Prices are subject to change without prior notice.
Cancellations: Orders may be cancelled only before they have been processed or shipped. Please call customer service.
