Guide to Order & Services
Guide to Ordering and Services
Shop online 24/7: delallo.com/gifts
Customer Service:
1.877.delallo
info@delallo.com
Order by Phone:
Monday - Friday
8am - 5pm EST
1.877.DELALLO
Payment:
We accept all major credit cards
Think Inside the Box
Let us box up your gourmet gifts in our DeLallo chocolate-brown gift boxes and olive green ribbon for a $20 flat fee—and as with all our gifts, include a custom gift message.
Custom Gift Messages:
We are happy to customize a gift card for you that will go inside your order.
Corporate Gifts:
Call and ask about our Corporate Gift Program. 1.877.DELALLO
corporategifts@delallo.com
- Company customized gift messaging.
- Volume discounts available:
- 7% on orders of $1,000 or more.
- 10% on orders of $2,000 or more.
Shipping Cost:
Shipping charges are calculated per ship-to address and are based on the ship-to location along with the estimated weight of your order. In order to give our customers the best shipping rates possible, we give each shipment a real-time shipping quote based on each individual order. After you have chosen your items and shipping service during the order process, we will supply you with your real-time shipping quote.
Express shipping is available upon request for an additional charge.
Shipping Information:
Please allow 3-5 business days for processing. Orders will be shipped ground* in the contiguous U.S. to arrive 7-10 business days from ship date.
Perishable orders received Wednesday through Sunday will be not be processed until the following Monday.
We do not ship internationally.
We do not ship to P.O. Boxes.
For Christmas delivery order by:
Ground shipping - Sat. Dec. 17th by 5 p.m.
Expedited shipping - Wed. Dec 21st by 5 p.m.
Satisfaction Guaranteed: Your complete satisfaction is 100% guaranteed. If you are not completely satisfied with all or part of your order, simply return it and receive a replacement or refund (when applicable).
Substitutions: Due to product availability, some substitutions of equal value may be necessary. Prices are subject to change without prior notice.
Cancellations: Orders may be cancelled only before they have been processed or shipped. Please call customer service.
