Shipping & Returns
Order Processing Time:
- Economy, Standard, and Perishable Standard orders can take on average 3-5 business days to process.
- Express and overnight orders will ship out next day unless purchased on a Thursday or Friday. Thursday and Friday orders will be processed the following Monday.
- During the checkout process, you can request a hold for your order until a delivery range. The dates that you enter at checkout will be confirmed in a confirmation email.
Return & Refund Policies
- We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund within 30 days of your purchase. Please contact Customer Service customerservice@delallo.com to begin the refund process.
- We do NOT accept returns on products once they have been shipped.
Shipping Information
| Shipping Type | Cost | Description |
|
Economy Shipping |
$8.95 |
These shipments could take up to 8 days once shipped to arrive. This shipping option is not available for any orders that have a perishable item in them. |
|
Standard Shipping |
$10.95 |
These shipments will take between 1-5 business days to arrive depending on how far the shipment is going. This shipping option is not available for any orders that have a perishable item in them. |
|
Perishable Standard Shipping |
$11.95 |
This shipping option is available to customers with perishable items in their cart and are within 1 day ground shipping from our warehouse. These shipments will take no longer than 1 day to arrive once shipped. |
|
Express Shipping |
$40.00 |
These shipments will take no longer than 2 days to arrive. This shipping method can only be delivered Monday – Friday, no weekend deliveries. This is not available during the summer months. |
|
Overnight Shipping |
$60.00 |
These shipments will be received the next day once the order is shipped. |
*Please note that the transit time does NOT include our processing time
Still have questions? You can reach Customer Service at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST).