brands

Shipping & Returns

Order Processing Time:
  • Economy, Standard, and Perishable Standard orders can take on average 3 business days to process.
  • Express and overnight orders will ship out next day unless purchased on a Thursday or Friday. Thursday and Friday orders will be processed the following Monday.

Transit Times

  • Economy Shipping – These shipments could take up to 8 days once shipped to arrive. This shipping option is not available for any orders that have a perishable item in them.
  • Standard Shipping – These shipments will take between 1-5 business days to arrive depending on how far the shipment is going. This shipping option is not available for any orders that have a perishable item in them.
  • Perishable Standard Shipping – This shipping option is available to customers with perishable items in their cart and are within 2 day ground shipping from our warehouse. These shipments will take no longer than 2 days to arrive once shipped.
  • Express Shipping – These shipments will take no longer than 2 days to arrive. This shipping method can only be delivered Monday – Friday, no weekend deliveries.
  • Overnight Shipping – These shipments will be received the next day once the order is shipped.

*Please note that the transit time does NOT include our processing time

Still have questions? You can reach Customer Service at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST).

Return & Refund Policies

  • We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund. Please contact Customer Service customerservice@delallo.com to begin the refund process. 
  • We do NOT accept returns on products once they have been shipped.