@delallofoods

FAQ

Shipping Questions

Where can DeLallo goods be shipped?
DeLallo can ship within the United States only. Shipping is not available to the US territories or APO/FPO addresses. We cannot deliver to PO boxes.

Do you ship outside the United States?
No, we cannot ship outside of the country at this time.

Do you ship perishable items?
Yes, we ship cold (refrigerated items) such as olives, meats, cheeses, etc. Please note that all perishable items are sent 2nd Day Ground to ensure your product arrives in superb condition. All fresh food products are carefully packaged to maintain best quality. As needed, your order will be packaged with ice packs and placed in an insulated container for shipment.

Do you ship to APO, FPO and/or PO addresses?
No, we do not have the ability to ship to these addresses at this time.

When will my order ship?
Items will ship within 3 business days of placing your order. If a delay occurs, you will be notified immediately.

What do I do if my order was damaged during shipping?
Our DeLallo warehouse team takes great care in ensuring your order gets to you in the best condition. If for some reason your products are damaged during shipment, please contact customer service at1-877-335-2556 (DELALLO) or email us at customerservice@delallo.com.

Where do we collect sales tax?
We collect sales tax in all states.

Can I pick up my online order at the DeLallo Italian Marketplace in Jeannette, PA?
No, all orders placed through DeLallo.com must be processed through and shipped out of our warehouse.

Can I purchase items only found at the DeLallo Italian Marketplace in Jeannette, PA through DeLallo.com?
Yes, you may order special request items from our Italian Marketplace in a phone order. Please contact our Customer Service Department directly at 1-877-DELALLO (335-2556). No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store.

There is an issue with one of the items I ordered what can I do?
Contact customer service by phone at 1-877-335-2556 (DELALLO) or email us at customerservice@delallo.com. Product issues from online orders cannot be returned to the Italian Marketplace.

How can I tell where a product was made?
Information is in the Description tab on each product page.

Where can I buy DeLallo products near me?
Check out our Product Locator or contact customer service by phone at 1-877-335-2556 (DELALLO) or email at customerservice@delallo.com.

Where can I find nutritional information for your products?
Each product page features a Nutritionals tab with a list of all allergens.

Where can I find Gluten-Free and Kosher Certifications?
All certifications, if applicable, will be displayed on each product page.

 

Website Questions

Do I need to register to place an order?
Yes, registering at DeLallo.com stores your order history and makes checkout easier for your next visit.

Can I include a note with my order?
Yes, during checkout you will have the option to add a gift note to each shipping address.

I can’t find a particular item. What do I do?
If you cannot find what you are looking for, please contact customer service by phone at 1-877-335-2556 (DELALLO) or email us at customerservice@delallo.com. We can help!

How do I sign up to get recipes, coupons and promotions?
Click here to sign up for our DeLallo newsletter delivered straight to your inbox featuring tasty recipes, product news, ingredient inspiration, promotions, coupons, giveaways and more!

I’m a blogger and would like to feature your products on my website. How do I get started?
Drop us a line at hello@delallo.com. Please include your latest media kit as well as a few ideas as to how you’d like to partner with us.

Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Will gift recipients see what I paid in their gift box?
No, when you ship to an address different than your billing address, pricing is removed from the packing slip.

Can I place an order by telephone?
If you need assistance, we will be happy to help. You can reach us at 1-877-335-2556 (DELALLO), 8:30 a.m. – 5 p.m. EST.

What is a DeLallo e-gift card?
Our electronic gift cards are a great way to share the love of great Italian foods with friends and family near and far. DeLallo gifts are perfect for birthdays, thank you’s, weddings, condolences, congratulations and client/employee appreciation. These e-gift cards can only be purchased and redeemed at DeLallo.com.

How do I redeem a DeLallo e-gift card?
E-gift cards can be redeemed at DeLallo.com only. Select the e-gift card option on the payment screen when completing an online order.

Can I use my DeLallo Store Gift Card to buy products online?
Although you can purchase store gift cards online, these can only be redeemed at our Italian Marketplace in Jeannette, PA.

I have a question and would like to speak to someone about my order. What are your customer service hours?
If you need assistance, you can reach us at 1-877-335-2556(DELALLO), 8:30 a.m. – 5 p.m. EST.

 

Store Questions

What are your hours for the DeLallo Italian Marketplace in Jeannette, PA?
Monday through Friday, 8 a.m. to 8 p.m. Saturday and Sunday, 8 a.m. to 6 p.m.

What is the store address?
6390 Route 30, Jeannette, PA 15644.

How can I place an order for party and catering trays from the DeLallo Italian Marketplace?
To place an order, call the store at 724-523-6577 or order online.

Can I purchase items only found at the DeLallo Italian Marketplace in Jeannette, PA through DeLallo.com? 
Yes, you may order special request items from our Italian Marketplace in a phone order. Please contact our Customer Service Department directly at 1-877-DELALLO (335-2556). No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store.

Can I pick up my online order at the DeLallo Italian Marketplace in Jeannette, PA?
No, all orders placed through DeLallo.com must be processed through and shipped out of our warehouse.

What is an Italian egg?
The Rhode Island Red Chicken originated in the Mediterranean and migrated to the U.S.A.

Can I purchase gift cards to the Jeannette store online?
Yes, you can purchase them

Can I use my DeLallo e-gift card at the DeLallo Italian Marketplace?
No, e-gift cards can only be redeemed at DeLallo.com.

Where do we collect sales tax?
We collect sales tax in all states.

Can I pick up my online order at the DeLallo Italian Marketplace in Jeannette, PA?
No, all orders placed through DeLallo.com must be processed through and shipped out of our warehouse.