FAQ

• We strive to process all orders placed at DeLallo.com within 5 business days. Due to the high volume of orders we are currently receiving, orders could be delay beyond 5 days. To inquire about the status of your order, please contact our Customer Service Department at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
• We do not ship out orders on Saturday, Sunday or any major U.S. holidays. 
• ** DUE TO 2020 HOLIDAY AND PANDEMIC DEMAND, our carriers (UPS and FEDEX) have informed us that they may be experiencing delays throughout November and December 2020. Please note that even if we send out an order from our warehouse on-time to meet your delivery date, (including orders that paid PRIORITY), the carriers’ guaranteed delivery dates no longer apply due to CARRIER DELAYS.  

• All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 2-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)   
• For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

• During the checkout process, you can request a hold for your order until a specified delivery date. The date that you enter at checkout will be confirmed in a confirmation email. PLEASE REVIEW THIS AND CHECK FOR ACCURACY. We will do our best to deliver by this date, but we cannot guarantee it. 
• You can request a delivery date only from Wednesday – Friday. This restriction is in place to ensure items get delivered by your requested date.

• All PRIORITY SHIPPING orders will be processed within 1 – 3 business days.
• Choosing PRIORITY SHIPPING at checkout will place your order above all STANDARD and GROUND SHIPPING orders; however, depending on the order volume we experience throughout different times of the year, we cannot guarantee a ship date. Please see the map below to determine if your address may require EXPEDITED SHIPPING.
• Paying for PRIORITY SHIPPING does NOT mean that your order will go out SAME DAY or NEXT DAY. If you have any questions about when your order will arrival, please contact our Customer Service Department to inquire about our current order volume, your delivery location, and timing. Contact us at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
• For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.
• We do not ship out any orders on Saturday, Sunday or any major U.S. holidays. 

• Orders are required to be shipped PRIORITY if you have items that are considered PERISHABLE in your cart and your delivery address falls outside of the 2-Day Ground Zone. 
• All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 2-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)   
• For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

• Please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

• We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund. Please contact Customer Service customerservice@delallo.com to begin the refund process. 
• We do NOT accept returns on products once they have been shipped. 

• It does not happen often, but from time to time, we have had products arrive damaged due to issues with the carrier. If this is the case and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered. 
• Please photograph your box and the damage before doing anything else with the order. (We need these photos in order to file a claim with our carrier.)  
• Please contact Customer Service at customerservice@delallo.com or 1-877-335-2556 to begin the process.

• Sometimes, for reasons out of our control, packages are delayed during transit while in the hands of our carrier (UPS, FedEx). If your package is being delayed after shipping, please contact FedEx (1-800-463-3339) or UPS (1-800-742-5877) directly and immediately.  

• If for any reason you still need our assistance, please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

• Please contact your carrier directly to inquire about the delivery using the following phone numbers: FedEx (1-800-463-3339) and UPS (1-800-742-5877). After you’ve contacted the carrier, you can reach out to DeLallo Customer Service at 1-877-335-2556 to provide the information needed for a replacement package.

• We currently ship to all addresses within the United States and the District of Columbia. We currently do not ship to U.S. Territories, Canada or Mexico. 
• Unfortunately, we CANNOT deliver to a P.O. box at this time. A physical address must be provided for shipping.

• No, we currently are unable to offer pickup service at our Jeannette Marketplace for items purchased online at DeLallo.com. For a list of current offerings available for pickup at our retail location, please visit our Jeannette Marketplace website at http://jeannette.delallo.com/.

• Yes, you may order select items offered at our Italian Marketplace. These orders MUST be placed over the phone with a Customer Service representative. Please contact our Customer Service Department directly at 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
• No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store. A Flat Processing Fee of $5.95 per order will be applied for special handling.    

• Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

Monday – Friday: 8 a.m. – 8 p.m.

Saturday – Sunday: 8 a.m. – 6 p.m.

Address:

6390 Route 30

Jeannette, PA 15644

For Catering information, call or email:

724-523-6577 |  eric.baker@delallo.com

• Please contact our Customer Service team and they will direct you to the appropriate department that handles wholesale accounts in your area. 
• Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.