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DeLallo FAQ

DeLallo FAQ

Order Processing Time:

  • We strive to process all orders placed at DeLallo.com within 5 business days. Due to the high volume of orders we are currently receiving, orders could be delay beyond 5 days. To inquire about the status of your order, please contact our Customer Service Department at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
  • Transit time is the amount of time it takes for our carriers to deliver your order to you, it is not our processing time.
  • We do not ship out orders on Saturday, Sunday or any major U.S. holidays.

Orders Containing Perishable Products:

  • All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 1-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  
  • For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

Buy Now, Ship at a Later Date:

  • During the checkout process, you can request a hold for your order until a specified delivery date. The date that you enter at checkout will be confirmed in a confirmation email. PLEASE REVIEW THIS AND CHECK FOR ACCURACY. We will do our best to deliver by this date, but we cannot guarantee it.
  • You can request a delivery date only from Wednesday – Friday. This restriction is in place to ensure items get delivered by your requested date.

I paid for priority shipping, when can I expect my order:

  • All PRIORITY SHIPPING orders will be processed within 1 – 3 business days.
  • Choosing PRIORITY SHIPPING at checkout will place your order above all STANDARD and GROUND SHIPPING orders; however, depending on the order volume we experience throughout different times of the year, we cannot guarantee a ship date. Please see the map below to determine if your address may require EXPEDITED SHIPPING.
  • Paying for PRIORITY SHIPPING does NOT mean that your order will go out SAME DAY or NEXT DAY. If you have any questions about when your order will arrival, please contact our Customer Service Department to inquire about our current order volume, your delivery location, and timing. Contact us at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
  • For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.
  • We do not ship out any orders on Saturday, Sunday or any major U.S. holidays.

Why is my order being forced to Priority Shipping?

  • Orders are required to be shipped PRIORITY if you have items that are considered PERISHABLE in your cart and your delivery address falls outside of the 2-Day Ground Zone.
  • All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 2-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  
  • For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

I got my order confirmation email and there is an issue that requires a change with part or all of my order. What can I do?

  • Please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

Return & Refund Policies

  • We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund. Please contact Customer Service customerservice@delallo.com to begin the refund process.
  • We do NOT accept returns on products once they have been shipped.

I just received my order damaged. What do I do?

  • It does not happen often, but from time to time, we have had products arrive damaged due to issues with the carrier. If this is the case and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered.
  • Please photograph your box and the damage before doing anything else with the order. (We need these photos in order to file a claim with our carrier.)
  • Please contact Customer Service at customerservice@delallo.com or 1-877-335-2556 to begin the process.

My Package is Delayed. What do I do?

  • Sometimes, for reasons out of our control, packages are delayed during transit while in the hands of our carrier (UPS, FedEx). If your package is being delayed after shipping, please contact FedEx (1-800-463-3339) or UPS (1-800-742-5877) directly and immediately.
  • If for any reason you still need our assistance, please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

Tracking information says that my package was delivered, but I never received it. What do I do?

  • Please contact your carrier directly to inquire about the delivery using the following phone numbers: FedEx (1-800-463-3339) and UPS (1-800-742-5877). After you’ve contacted the carrier, you can reach out to DeLallo Customer Service at 1-877-335-2556 to provide the information needed for a replacement package.

Where can DeLallo.com orders be shipped?

  • We currently ship to all addresses within the United States and the District of Columbia. We currently do not ship to U.S. Territories, Canada or Mexico.
  • Unfortunately, we CANNOT deliver to a P.O. box at this time. A physical address must be provided for shipping.

Can I shop online and pick up my order at the Jeannette Italian Marketplace?

  • No, we currently are unable to offer pickup service at our Jeannette Marketplace for items purchased online at DeLallo.com. For a list of current offerings available for pickup at our retail location, please visit our Jeannette Marketplace website at https://jeannette.delallo.com/.

Can I purchase items only found at the DeLallo Italian Marketplace in Jeannette, PA, through DeLallo.com and have them shipped to me?

  • Yes, you may order select items offered at our Italian Marketplace. These orders MUST be placed over the phone with a Customer Service representative. Please contact our Customer Service Department directly at 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
  • No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store. A Flat Processing Fee of $5.95 per order will be applied for special handling.

What are your Customer Service hours?

  • Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

What are the hours and location of your retail store?

Hours: Monday – Friday: 8 a.m. – 8 p.m. | Saturday – Sunday: 8 a.m. – 6 p.m.

Address: 6390 Route 30, Jeannette, PA 15644

For Catering information, call or email: 724-523-6577 | eric.baker@delallo.com

For inquiries regarding wholesale DeLallo products:

  • Please contact our Customer Service team and they will direct you to the appropriate department that handles wholesale accounts in your area.
  • Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

Corporate Gift FAQ

For Corporate Gift questions, click here.