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DeLallo FAQ

DeLallo FAQ

Order Processing Time:

  • Lead Time for orders during NORMAL BUSINESS season (January - October) :
    • Ground/Economy Shipping:
      • 3- 5 business days for processing. This means that your order will ship out from our facility within 5 business days of receiving the order. Shipping time depends on location and service you choose.
      • * If your order contains Perishable Products, please note that we may not ship it out Thursday - Friday. We do not ship perishable orders over the weekend to ensure they arrive in the best condition.
      • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.
    • Expedited Shipping:
      • Your order will NOT arrive the next day.
      • 1 business day* for processing. This means that your order will ship out from our facility within 1 business day* of receiving the order. Shipping time depends on location and service you choose.
      • * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
      • We do not ship perishable orders over the weekend to ensure they arrive in the best
      • Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
      • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

 

  • Lead Time for orders during PEAK BUSINESS season (November - December) :
    • Ground/Economy Shipping:
      • 10-14 business days for processing. This means that your order will ship out from our facility within 14 business days of receiving the order. Shipping time depends on location and service you choose.
      • * If your order contains Perishable Products, please note that we may not ship it out Thursday - Friday. We do not ship perishable orders over the weekend to ensure they arrive in the best condition.
      • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.
    • Expedited Shipping:
      • Your order will NOT arrive the next day.
      • 3-5 business days* for processing. This means that your order will ship out from our facility within 5 business day* of receiving the order. Shipping time depends on location and service you choose.
      • * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
      • We do not ship perishable orders over the weekend to ensure they arrive in the best
      • Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
      • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delay

Orders Containing Perishable Products:

  • All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 1-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  
  • For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

Buy Now, Ship at a Later Date:

  • During the checkout process, you can request a hold for your order until a delivery range. The dates that you enter at checkout will be confirmed in a confirmation email. PLEASE REVIEW THIS AND CHECK FOR ACCURACY. We will do our best to deliver within this date range, but we cannot guarantee it.

I paid for priority shipping, when can I expect my order:

  • Your order will NOT arrive the next day.
  • 1 business day* for processing. This means that your order will ship out from our facility within 1 business day* of receiving the order. Shipping time depends on location and service you choose.
  • * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
  • We do not ship perishable orders over the weekend to ensure they arrive in the best
  • Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
  • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

Why is my order being forced to Priority Shipping?

  • Orders are required to be shipped PRIORITY if you have items that are considered PERISHABLE in your cart and your delivery address falls outside of the 2-Day Ground Zone.
  • All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 2-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  

I got my order confirmation email and there is an issue that requires a change with part or all of my order. What can I do?

  • Please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

Return & Refund Policies

  • We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund. Please contact Customer Service customerservice@delallo.com to begin the refund process.
  • We do NOT accept returns on products once they have been shipped.

I just received my order damaged. What do I do?

  • It does not happen often, but from time to time, we have had products arrive damaged due to issues with the carrier. If this is the case and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered.
  • Please photograph your box and the damage before doing anything else with the order. (We need these photos in order to file a claim with our carrier.)
  • Please contact Customer Service at customerservice@delallo.com or 1-877-335-2556 to begin the process.

My Package is Delayed. What do I do?

  • Sometimes, for reasons out of our control, packages are delayed during transit while in the hands of our carrier (UPS, FedEx). If your package is being delayed after shipping, please contact FedEx (1-800-463-3339) or UPS (1-800-742-5877) directly and immediately.
  • If for any reason you still need our assistance, please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

Tracking information says that my package was delivered, but I never received it. What do I do?

  • Please contact your carrier directly to inquire about the delivery using the following phone numbers: FedEx (1-800-463-3339) and UPS (1-800-742-5877). After you’ve contacted the carrier, you can reach out to DeLallo Customer Service at 1-877-335-2556 to provide the information needed for a replacement package.

Where can DeLallo.com orders be shipped?

  • We currently ship to all addresses within the continental United States and the District of Columbia. We currently do not ship to U.S. Territories, Canada or Mexico.
  • Unfortunately, we CANNOT deliver to a P.O. box at this time. A physical address must be provided for shipping.

Can I shop online and pick up my order at the Jeannette Italian Marketplace?

  • No, we currently are unable to offer pickup service at our Jeannette Marketplace for items purchased online at DeLallo.com. For a list of current offerings available for pickup at our retail location, please visit our Jeannette Marketplace website at https://jeannette.delallo.com/.

Can I purchase items only found at the DeLallo Italian Marketplace in Jeannette, PA, through DeLallo.com and have them shipped to me?

  • Yes, you may order select items offered at our Italian Marketplace. These orders MUST be placed over the phone with a Customer Service representative. Please contact our Customer Service Department directly at 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
  • No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store. A Flat Processing Fee of $5.95 per order will be applied for special handling.

What are your Customer Service hours?

  • Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

What are the hours and location of your retail store?

Hours: Monday – Friday: 8 a.m. – 8 p.m. | Saturday – Sunday: 8 a.m. – 6 p.m.

Address: 6390 Route 30, Jeannette, PA 15644

For Catering information, call or email: 724-523-6577 | eric.baker@delallo.com

For inquiries regarding wholesale DeLallo products:

  • Please contact our Customer Service team and they will direct you to the appropriate department that handles wholesale accounts in your area.
  • Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

Corporate Gift FAQ

For Corporate Gift questions, click here.


Shipping Information

Order Processing Time:

  • Economy, Standard, and Perishable Standard orders can take on average 3 business days to process.
  • Express and overnight orders will ship out next day unless purchased on a Thursday or Friday. Thursday and Friday orders will be processed the following Monday.

Return & Refund Policies

  • We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund. Please contact Customer Service customerservice@delallo.com to begin the refund process.
  • We do NOT accept returns on products once they have been shipped.
Shipping Type Cost Description

Economy Shipping

$5.95

These shipments could take up to 8 days once shipped to arrive. This shipping option is not available for any orders that have a perishable item in them.

Standard Shipping

$7.95

These shipments will take between 1-5 business days to arrive depending on how far the shipment is going. This shipping option is not available for any orders that have a perishable item in them.

Perishable Standard Shipping

$9.95

This shipping option is available to customers with perishable items in their cart and are within 1 day ground shipping from our warehouse. These shipments will take no longer than 1 day to arrive once shipped.

Express Shipping

$40.00

These shipments will take no longer than 2 days to arrive. This shipping method can only be delivered Monday – Friday, no weekend deliveries. This is not available during the summer months.

Overnight Shipping

$60.00

These shipments will be received the next day once the order is shipped.

 

*Please note that the transit time does NOT include our processing time

Still have questions? You can reach Customer Service at onlineorders@delallo.com or call 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST).