DeLallo FAQ

• Lead Time for orders during NORMAL BUSINESS season (January - October) :

• • Ground/Economy Shipping:
    • 3- 5 business days for processing. This means that your order will ship out from our facility within 5 business days of receiving the order. Shipping time depends on location and service you choose.
    • * If your order contains Perishable Products, please note that we may not ship it out Thursday - Friday. We do not ship perishable orders over the weekend to ensure they arrive in the best condition.
    • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

• • Expedited Shipping:
    • Your order will NOT arrive the next day.
    • 1 business day* for processing. This means that your order will ship out from our facility within 1 business day* of receiving the order. Shipping time depends on location and service you choose.
    • * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
    • We do not ship perishable orders over the weekend to ensure they arrive in the best
    • Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
    • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

• Lead Time for orders during PEAK BUSINESS season (November - December) :

• • Ground/Economy Shipping:
    • 10-14 business days for processing. This means that your order will ship out from our facility within 14 business days of receiving the order. Shipping time depends on location and service you choose.
    • * If your order contains Perishable Products, please note that we may not ship it out Thursday - Friday. We do not ship perishable orders over the weekend to ensure they arrive in the best condition.
    • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

• • Expedited Shipping:
    • Your order will NOT arrive the next day.
    • 3-5 business days* for processing. This means that your order will ship out from our facility within 5 business day* of receiving the order. Shipping time depends on location and service you choose.
    • * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
    • We do not ship perishable orders over the weekend to ensure they arrive in the best
    • Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
    • We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delay

• Grocery orders can be shipped to Canada. The customer is responsible for any taxes and duties. We are not able to ship perishable items to Canada at this time

• All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 1-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  
• For orders that paid for PRIORITY SHIPPING received after Wednesday 3 p.m. EST, processing may not take place until the following Monday. This is to ensure that your perishable products do not sit over the weekend and/or beyond 2 days.

• During the checkout process, you can request a hold for your order until a delivery range. The dates that you enter at checkout will be confirmed in a confirmation email. PLEASE REVIEW THIS AND CHECK FOR ACCURACY. We will do our best to deliver within this date range, but we cannot guarantee it.

• Your order will NOT arrive the next day.
• 1 business day* for processing. This means that your order will ship out from our facility within 1 business day* of receiving the order. Shipping time depends on location and service you choose.
• * Any Expedited orders placed Wednesday - Friday that contain perishable items, may not ship until the following Monday.
• We do not ship perishable orders over the weekend to ensure they arrive in the best
• Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
• We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.

• Orders are required to be shipped PRIORITY if you have items that are considered PERISHABLE in your cart and your delivery address falls outside of the 1-Day Ground Zone.
• All items that are considered perishable require ice and cooler packs for shipping. These items are noted in the description of each product in the color RED. By adding these items to your cart, your order may be required* to ship PRIORITY and reflect this at checkout. (*If your delivery address is outside of the 1-Day GROUND Shipping Zone from our warehouse, your order will need to be shipped PRIORITY to ensure the quality of our products upon arrival.)  

• Please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

• We stand behind our products. If for any reason you are unsatisfied with our products, we will offer you a refund within 30 days of your purchase. Please contact Customer Service customerservice@delallo.com to begin the refund process.
• We do NOT accept returns on products once they have been shipped.

• It does not happen often, but from time to time, we have had products arrive damaged due to issues with the carrier. If this is the case and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered.
• Please photograph your box and the damage before doing anything else with the order. (We need these photos in order to file a claim with our carrier.)
• Please contact Customer Service at customerservice@delallo.com or 1-877-335-2556 to begin the process.

• Sometimes, for reasons out of our control, packages are delayed during transit while in the hands of our carrier (UPS, FedEx). If your package is being delayed after shipping, please contact FedEx (1-800-463-3339) or UPS (1-800-742-5877) directly and immediately.
• If for any reason you still need our assistance, please contact our Customer Service Department at customerservice@delallo.com or 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.) If your inquiry is outside of our normal business hours, we will respond to you as soon as possible.

• We currently ship to all addresses within the continental United States and the District of Columbia. We currently do not ship to U.S. Territories, or Mexico.
• Grocery orders can be shipped to Canada. The customer is responsible for any taxes and duties. We are not able to ship perishable items to Canada at this time
• Unfortunately, we CANNOT deliver to a P.O. box at this time. A physical address must be provided for shipping.

• Yes, you may order select items offered at our Italian Marketplace. These orders MUST be placed over the phone with a Customer Service representative. Please contact our Customer Service Department directly at 1-877-335-2556 (Monday – Friday, 8 a.m. – 5 p.m. EST.)
• No discounts of any kind (including prices found in our Weekly Ad) can be applied to special request items from our store. A Flat Processing Fee of $5.95 per order will be applied for special handling.

Hours: Monday – Friday: 8 a.m. – 8 p.m. | Saturday – Sunday: 8 a.m. – 6 p.m.

Address: 6390 Route 30, Jeannette, PA 15644

For Catering information, call or email: 724-523-6577 | eric.baker@delallo.com

• Please contact our Customer Service team and they will direct you to the appropriate department that handles wholesale accounts in your area.
• Our Customer Service hours are Monday – Friday, 8 a.m. – 5 p.m. EST. You may contact us by phone at 1-877-335-2556 or email us at customerservice@delallo.com.

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